Frequently Asked Questions

How do I place an order?

Select a product, choose the available size or colour, add it to your bag and complete checkout.

Which countries do you deliver to?

Urban Avenue currently serves eligible addresses throughout the United Kingdom.

How can I track my order?

Use the Track Your Order page with your order number and email address. Tracking is available after the parcel has been handed to the carrier.

Can I change my order?

Contact customer service immediately. Changes are not guaranteed once fulfilment has started.

How do returns work?

See the Returns & Exchanges page for the current return period, conditions and instructions.

Which payment methods are available?

Current UK payment options are shown securely at checkout.

Sizetabel

Premium brands often use their own sizing systems. Lacoste and Moncler use numbered sizes, while Dolce & Gabbana uses Italian tailoring sizes. Shoe sizing also differs between EU, UK and US systems. Use this guide to compare brand and country sizes with international sizes and body measurements.

Clothing — brand size conversion

Lacoste menswear

Lacoste uses numbered sizes for polo shirts, knitwear, shirts and jackets.

Lacoste size	International	Chest (cm)
2	XS	86–90
3	S	90–94
4	M	94–99
5	L	99–104
6	XL	104–109
7	XXL	109–115
8	3XL	115–121

Moncler menswear

Moncler uses sizes from 0 to 6 for jackets, knitwear and outerwear.

Moncler size	International	Chest (cm)
0	XS	88–92
1	S	92–96
2	M	96–100
3	L	100–104
4	XL	104–108
5	XXL	108–112
6	3XL	112–116

Dolce & Gabbana menswear

Dolce & Gabbana uses Italian (IT) tailoring sizes.

D&G size (IT)	International	Chest (cm)
44	XS	86–89
46	S	90–93
48	M	94–97
50	L	98–101
52	XL	102–106
54	XXL	107–111
56	3XL	112–116

Jeans — inches to tailoring sizes

Brands such as 7 For All Mankind and Diesel generally use waist measurements in inches, while Italian brands such as Jacob Cohen may use tailoring sizes.

Waist (inches)	EU tailoring size	Waist (cm)
28	44	71–73
29	44 / 46	73–75
30	46	76–78
31	46 / 48	78–80
32	48	81–83
33	48 / 50	84–85
34	50	86–88
36	52	91–93
38	54	96–98
40	56	101–103

Jeans may also include an inside-leg measurement, such as L30, L32 or L34. L32 is the most common length; customers taller than approximately 1.85 m may prefer L34. A useful rule of thumb is: EU tailoring size = waist size in inches + 16.

Shoes — EU / UK / US conversion

Some premium brands, including Hogan, Santoni and Lanvin, use UK sizes. If a product is labelled 7, 8 or 9, use the UK column below. Foot length is the most reliable reference.

Men’s shoes

EU	UK	US	Foot length (cm)
39	6	6.5	24.5
40	6.5	7	25.0
41	7	8	25.7
42	8	8.5	26.3
43	9	9.5	27.0
44	9.5	10	27.7
45	10.5	11	28.3
46	11	12	29.0
47	12	13	29.7

Women’s shoes

EU	UK	US	Foot length (cm)
36	3	5	22.5
37	4	6	23.2
38	5	7	23.8
39	6	8	24.5
40	6.5	8.5	25.2
41	7	9	25.8
42	8	10	26.5

How to measure

Chest: measure horizontally around the fullest part of your chest, under your arms. Keep the tape level and comfortably fitted.

Foot length: place your heel against a wall while standing on a sheet of paper. Measure from the heel to the longest toe. Measure both feet at the end of the day and use the larger measurement.

If you are between sizes, choose the larger size for a roomier fit or the smaller size for a closer fit. Fit varies by model and collection, so always check product-specific information where available.

These tables are intended as a general guide. If you need help choosing a size, please contact our Customer Care team.